This Privacy Policy describes how DECOOR LTD collects, uses, stores, and protects your personal information when you use our website.
Company Information
DECOOR LTD
Company No. 17186531
3 Chantry Court, Forge Street, Crewe, England, CW1 2DL
Information We Collect
When you place an order, contact us, or use our website, we may collect:
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment details
- IP address and device information
- Order history
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and tracking information
- Improve our website and services
- Prevent fraud and maintain website security
- Send marketing communications where consent has been given
- Comply with legal and regulatory obligations
Lawful Basis for Processing
Under UK GDPR, we rely on lawful bases including contractual necessity, legal obligations, legitimate interests, and consent where required.
Payment Information
Payments are processed securely through trusted third-party payment providers. DECOOR does not store full payment card details.
Sharing Your Information
We may share your information with trusted third parties including:
- Delivery providers
- Payment processors
- Website and marketing platforms
- Fraud prevention services
- Professional or legal advisors where required
Your information will never be sold to third parties.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content where applicable.
For more information, please refer to our Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.
Data Security
We take appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.
Your Rights
Under UK data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing activities
- Request transfer of your personal data
- Withdraw marketing consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
Marketing Communications
If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time using the link included in our emails.
International Data Transfers
Some of our third-party providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK GDPR requirements.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us through our Contact Us page.
Policy Updates
DECOOR reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.