How long does delivery take?
We use Royal Mail Tracked 24 for UK orders. Most orders arrive within 1-2 working days after dispatch.
What is your dispatch cut-off time?
Orders placed before 2pm Monday-Friday are usually dispatched the same working day.
Do you provide tracking information?
Yes. Once your order has been dispatched, you will receive tracking details by email.
Do you offer free delivery?
Free delivery may be available on selected orders or promotions. Delivery costs are shown at checkout.
Can I return my order?
Yes. We offer a 30-day return policy on eligible items.
Who pays for return postage?
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
What if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery with your order number and photos where possible.
Can I cancel or change my order?
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible.
What payment methods do you accept?
We accept major debit and credit cards along with secure online payment methods available at checkout.
How can I contact DECOOR?
You can contact our customer support team through our Contact Us page.